Shipping :
Delivery times vary depending on the country of destination. Generally,North American, Europe, Oceania, and Asian orders will arrived within 4-7 days of the shipped date. All other orders will arrived within 6-10 days of the shipment date.
Please make sure to offer us the Correct shipping address,contact information that you can receive the parcel. We are not responsible for reshipment if you provided us with an incorrect address.
Return & Exchange Policy:
If for any reason you are not satisfied with our replica item you received, you may return it for an exchange under the below conditions:
- Return requests should be emailed to myeluxurymall@gmail.com within 7 days after you got the parcel.
- Items should be returned in unused condition and original packaging.
- When no quality issue is involved, the return shipping & resenting fees would be at the expense of the client. The shipping expense maybe high ( Which you can inquiry about the courier in your end ), so please make sure that the item is the exactly one you wanna to avoid the unnecessary fee.
-when return is motivated by a quality issue, we would compensate the return shipping fees (according to our policy) and replace the defective item at our cost and resent the right one to our clients, providing that our return procedure has been followed. We are always offering the 100% satisfactory service to any buyers from our site. So please feel free to shop with us!
Returns and Exchanges for Quality Issues:
For any return request motivated by a quality issue, client would be instructed to send detailed and clear-enough pictures of the spotted defects to our customer service officer by email myeluxurymall@gmail.com within 48 hours as soon as you get the parcel, as to allow us to validate the fact product is indeed defective.
Once we would have validated that item is defective, we will provide client the shipping address for returning. And the items should be returned in unused condition, with all package and accessories enclosed from us.
We are sorry that we do not deal with email complaint of defective items but without pictures verified asked by us. Thank you very much for your understanding.
Before shippment of each item, we will check all the details of them to make sure there is no problem and Nothing lost , and we will take pictures for the item before pack them as attestation that we ship the exactly right item out to each customer. And the pirctures will be what we can compare and validate the defective items.
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